Return & Refund Policy
At Wild Rose Floral, every arrangement is individually designed with care, and handcrafted to order using fresh, seasonal flowers. Because floral arrangements are perishable, time-sensitive products, and because each piece is created specifically for the individual order, all floral sales are final except as expressly provided below.
We stand behind the quality and craftsmanship of our work. If there is a problem with your order, please contact us promptly so that we have an opportunity to make it right.
Damaged, Defective, or Incorrect Arrangements
If your arrangement arrives damaged, defective, substantially incorrect, or otherwise fails to meet the quality standards reasonably expected of Wild Rose Floral, you must contact us within 24 hours of delivery.
The 24-hour period begins at the time the order is recorded as delivered to the address provided with the order. Claims submitted after this period may be declined.
To allow us to properly evaluate a claim, we may require:
- Clear photographs of the arrangement, including the flowers, vase, and any visible damage or defect;
- Additional photographs or information reasonably requested by Wild Rose Floral;
- The original arrangement and any affected components to be made available for return; and
- The original order information and other reasonable proof of purchase.
Please do not discard, alter, disassemble, replace, or otherwise dispose of an arrangement that is the subject of a claim. Doing so may make the claim ineligible for an exchange, replacement, credit, or refund.
Exchanges & Replacements
If Wild Rose Floral determines that an exchange or replacement is warranted, the original arrangement must be returned to Wild Rose Floral before a replacement arrangement is provided, unless we expressly agree otherwise in writing.
The original arrangement must be returned substantially in the condition in which it was delivered, allowing for the condition that is subject to the claim. This requirement exists so that we can inspect the arrangement and determine the nature and cause of the reported issue.
A replacement will be of comparable value and design, but exact flowers, colors, varieties, vase styles, and other materials cannot be guaranteed. Seasonal and market availability may require substitutions. Any substitutions will be selected to preserve the overall character, quality, value, and design intent of the original arrangement.
If Wild Rose Floral determines that a replacement is not appropriate or cannot reasonably be provided, we may, at our discretion, offer a partial or full refund, store credit, or another appropriate resolution.
What Is Not Considered a Defect
Flowers are natural, living products. Variations in color, size, shape, bloom stage, foliage, texture, and availability are inherent to fresh flowers and are not, by themselves, considered defects.
Our arrangements may also differ from photographs or product images because of seasonal and market availability. When substitutions are necessary, Wild Rose Floral will make reasonable efforts to preserve the overall aesthetic, color palette, style, scale, and spirit of the arrangement. Substitutions of equal or greater value may be made when necessary to maintain the integrity of the design.
The following generally do not qualify for a return, exchange, replacement, or refund:
- A change of mind after delivery;
- Personal preference or dissatisfaction with the style of the arrangement when the arrangement conforms to the product description and design intent;
- Normal variation in fresh flowers or foliage;
- Natural opening, aging, wilting, or other changes that occur after delivery;
- Damage resulting from improper care, handling, storage, temperature, sunlight, moisture, or environmental conditions after delivery;
- Damage caused by the recipient or another person after delivery;
- Flowers left outdoors or in unsuitable conditions after delivery;
- Minor variations in flowers, foliage, color, vase, or other materials resulting from seasonal or market availability;
- Claims submitted more than 24 hours after delivery; or
- Arrangements that have been discarded, substantially altered, rearranged, or otherwise made unavailable for inspection.
Wild Rose Floral does not guarantee a specific lifespan for fresh flowers. With proper care, cut floral arrangements are expected to remain fresh and beautiful for approximately 5-7 days; however, individual flowers and varieties naturally have different vase lives, and actual longevity may vary depending on the flowers selected and the conditions in which they are kept.
Delivery Errors
If you receive an arrangement intended for another recipient, or your order is otherwise materially incorrect due to an error by Wild Rose Floral, please contact us within 24 hours of delivery.
We will work with you to correct the error. The incorrect arrangement may be required to be returned before a correct arrangement is provided.
Wild Rose Floral is not responsible for errors in the delivery address, recipient information, access instructions, or other information supplied by the customer. Additional delivery charges may apply when a delivery must be attempted again because of incorrect or incomplete information supplied at checkout.
Refunds
Because floral arrangements are perishable and made specifically for each order, refunds are not available simply because a customer changes their mind or is dissatisfied with an arrangement that was delivered in accordance with the order.
Where Wild Rose Floral determines that a refund is warranted because of a verified defect, substantial delivery error, or other qualifying issue, the amount and form of the refund will be determined based on the circumstances of the order.
Any approved refund will generally be issued to the original method of payment.
Cancellations
Because our arrangements are made to order and may require the purchase and preparation of fresh flowers specifically for your order, cancellation requests must be made as early as possible.
Once an order has entered preparation, sourcing, purchasing, or design, it may no longer be possible to cancel or modify the order or provide a refund.
Additional cancellation terms may apply to weddings, events, corporate orders, custom installations, subscriptions, and other large or specially commissioned orders.
Freshness Guarantee
Wild Rose Floral uses only fresh, high-quality flowers and takes great care in selecting and conditioning every stem, and in designing every arrangement.
With proper care, fresh cut floral arrangements are expected to remain fresh and beautiful for approximately 5-7 days from delivery, although individual flowers and varieties naturally have different vase lives. Some blooms may last considerably longer, while others may naturally decline sooner.
Our freshness expectation is not a guarantee that every individual flower will remain in bloom for a specific number of days. Flowers are living, natural materials, and their longevity can be affected by variety, maturity, temperature, humidity, placement, water quality, and care after delivery.
If you believe your arrangement is not performing as reasonably expected for its type and condition, please contact Wild Rose Floral promptly upon noticing the issue. Claims should be reported as soon as possible so that we can properly evaluate the condition of the flowers and determine an appropriate resolution. We may request photographs and information regarding the care and conditions in which the arrangement has been kept.
If a freshness concern is determined to be the result of an issue with the floral product rather than normal aging or conditions after delivery, Wild Rose Floral may, at its discretion, provide a replacement, partial refund, full refund, store credit, or another appropriate resolution.
The freshness guarantee does not apply to flowers that have been improperly cared for, exposed to excessive heat or cold, direct sunlight, drafts, outdoor conditions, or other unsuitable environments, or where the care instructions provided by Wild Rose Floral have not been followed.
Living Plants
Plants are living works of art and, unlike cut flowers, have the potential to continue growing and changing long after delivery.
Plant longevity varies substantially according to species, maturity, growing conditions, light, temperature, watering, humidity, and ongoing care. Plant arrangements should therefore be appreciated as living works of art rather than products with a guaranteed lifespan.
Wild Rose Floral does not guarantee a specific lifespan for plants. We select plants in good condition at the time of design, and provide appropriate care information so that recipients can maintain them in their new environment.
Gift Cards
All gift card purchases are final and are not eligible for return, cancellation, refund, except where otherwise required by applicable law. Gift cards may not be redeemed for cash except where required by applicable law.
Gift cards may not be exchanged for cash or used to purchase another gift card. Lost, stolen, or unauthorized use of gift cards is not the responsibility of Wild Rose Floral.
Gift cards issued as a credit or resolution for a qualifying order are subject to the same non-refundable terms.
Our Commitment
Our goal is not to simply deliver flowers, but to deliver a finished piece of art that reflects the quality, care, and design standards of Wild Rose Floral.
If something genuinely goes wrong with your order, please contact us within 24 hours of delivery and give us the opportunity to make it right.
Nothing in this policy limits any rights or remedies that cannot lawfully be excluded under applicable law.